Communication Skills
Effective communication with people who use services, families, and colleagues — including when communication is difficult.
Who this course is for
Care homes, domiciliary care, supported living, reablement, and other UK social care settings.
Key learning points
- Active listening
- Verbal and non-verbal
- Difficult conversations
- Records and handover communication
Estimated duration
Approx. 36 minutes
Certificate and completion
After passing the end-of-course assessment, learners receive a digitally verified completion certificate. Organisations can assign this course, track learner progress, and manage completion records from the admin dashboard. Learners assigned by their employer may receive a certificate in their organisation's name, with completion recorded through their provider's training system.