Conflict Resolution / De-escalation
Recognising rising tension, calm communication, personal safety, and post-incident reflection in care settings.
Who this course is for
Care homes, domiciliary care, supported living, reablement, and other UK social care settings.
Key learning points
- Understanding conflict
- De-escalation techniques
- Post-incident support
- Physical intervention awareness
Estimated duration
Approx. 37 minutes
Certificate and completion
After passing the end-of-course assessment, learners receive a digitally verified completion certificate. Organisations can assign this course, track learner progress, and manage completion records from the admin dashboard. Learners assigned by their employer may receive a certificate in their organisation's name, with completion recorded through their provider's training system.